Need a hand? Everything below covers the questions we hear most. If your answer isn't here, write to us and a real person will reply.
1. Contact us
Email simpledailyplanner26@gmail.com. We usually reply within two working days. Please include the email address you signed in with and, for a billing question, the date and amount of the payment.
2. Billing and subscriptions
- Annual — USD 9.99 per year. Charged today and again every 12 months until you cancel.
- Lifetime — USD 29.99 once. Not a subscription: no renewal, nothing to cancel.
- Open Account → Manage subscription to change or cancel. If you bought through Google Play, cancellation happens in the Play Store subscriptions screen.
3. I paid but Pro isn't showing
Make sure you are signed in with the same Google account you used to pay, then open Account → Restore purchases. This checks both the store on your device and any purchase made on our website, so a website purchase unlocks Pro inside the Android app automatically. Payments confirmed by your bank a little later show up as soon as the store confirms them.
4. Payment states you might see
- Pending — the store hasn’t confirmed the payment yet. Pro unlocks by itself once it clears.
- Cancelled — Pro stays active until the end of the period you already paid for.
- Grace period — a renewal failed. Pro keeps working while you update your payment method.
- Expired or refunded — Pro is off, but your plans, notes and history remain saved and exportable.
5. Reminders, sync and export
Reminders need notification permission on your device and respect your quiet hours. Sync runs whenever you are signed in and online. You can export any day as a PDF, or export a full backup, from the planner at any time — including on the free plan.
6. Account and data
To delete your account and synced data, see Account Deletion. For how we handle personal data, see our Privacy Policy.